At 65jili, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. Please read it carefully before creating an account or making a deposit.
Last updated: 2025. This policy applies to all users accessing 65jili from the Philippines.
We only gather what is necessary to run your account, process payments, and keep our platform safe for all Filipino players.
When you register at 65jili, we collect your full name, date of birth, email address, and your chosen username. We also ask for your mobile number, which we use to verify your account and send you important notifications about your activity. Your date of birth is collected strictly to confirm that you meet the minimum age requirement of 21 years old as required for gaming in the Philippines. We do not store copies of government-issued IDs unless a verification request is formally initiated. All registration data is stored in encrypted form and is never displayed in plain text outside of authorised internal systems.
To process your deposits and withdrawals in Philippine pesos, we collect the GCash or Maya wallet reference numbers associated with your transactions. We do not store your full wallet credentials, PINs, or one-time passwords at any point in the payment process. Transaction history, including amounts, dates, and statuses, is retained for a minimum of five years to comply with applicable Philippine financial regulations. This data is used solely for payment processing, dispute resolution, and compliance auditing. If you have questions about a specific transaction, our support team can assist you using only the reference data you provide.
When you access our platform through your mobile browser or the 65jili app, we automatically collect certain technical data such as your device type, operating system version, browser type, and IP address. This information helps us optimise the platform for the devices most commonly used by Filipino players and to detect unusual access patterns that may indicate unauthorised use. We also log session durations, pages visited, and features used in order to improve the overall experience and identify areas of the platform that may need improvement. Usage data is aggregated and anonymised wherever possible before being used for analytical purposes. We do not use this data to build individual advertising profiles or share it with third-party marketing networks.
If you contact our support team by email or through any in-platform messaging feature, we retain the content of those communications to help us resolve your issue accurately and to maintain a record of any commitments made to you. Communication records may also be reviewed for quality assurance purposes to improve the support we provide to all players in the Philippines. We will never share the contents of your support messages with third parties except where required by law or in connection with a formal dispute resolution process. You may request a copy of your communication history at any time by reaching out to our support team at the email address listed in the footer of this page. All stored communications are protected by the same encryption standards applied to your account data.
Your data is used only for the purposes set out below. We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We use your registration data to create and maintain your player account, verify your identity, and ensure that only eligible Filipino players aged 21 and above can access the platform. Your contact details are used to send you account-related notifications such as login alerts, password resets, and important policy updates. We do not send unsolicited promotional messages to your email or mobile number without your prior consent.
Transaction data is used exclusively to process your deposits and withdrawals in Philippine pesos through GCash and Maya. We retain payment records to resolve any disputes that may arise and to meet the record-keeping requirements imposed on gaming operators under Philippine law. We share only the minimum necessary transaction information with our payment providers in order to complete your requested financial operations, and those providers are bound by their own data protection obligations.
Device data, IP addresses, and login patterns are analysed to detect and prevent fraudulent activity, multiple-account creation, and unauthorised access to player accounts. This processing is carried out in the interest of protecting all players on the platform and maintaining the integrity of games and financial operations. When suspicious activity is detected, we may temporarily restrict account access while the matter is investigated, and we will contact the account holder using their registered details as quickly as possible.
Aggregated and anonymised usage data helps us understand how Filipino players navigate the platform so we can prioritise improvements to features, performance, and the mobile experience. We may use this data to test new layouts, load times, and feature flows on the 65jili app and mobile browser version. No individual player is identified or targeted in this process; all analysis is conducted at an aggregate level.
We are required by Philippine law to retain certain categories of data for specified periods and to make that data available to authorised regulators or law enforcement agencies upon valid request. Personal data processed for compliance purposes is handled with the same level of protection as all other categories of data we hold. We will notify affected players of any data disclosures to authorities to the extent that we are legally permitted to do so.
Account activity data, including deposit frequency and session length, may be used internally to identify players who may be showing signs of problem gambling behaviour so that we can offer appropriate support resources. This processing is carried out in the best interests of the player and is never used for any commercial purpose. Players can review the tools available to them at any time by visiting the Responsible Gaming page.
As a player based in the Philippines, you have clear rights regarding the personal data we hold about you. We are committed to honouring those rights promptly and transparently.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a readable format. To submit a request, please contact us using the support email shown in the footer of this page. We may ask you to verify your identity before releasing any data to protect your account from unauthorised access requests by third parties.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic profile details such as your email address directly through your account settings. For corrections to identity data or date of birth, please contact our support team, as these may require additional verification steps to ensure the integrity of your account record.
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, or when you withdraw your consent. Please note that we are legally required to retain certain financial and account records for a minimum period under Philippine law, so complete erasure may not always be possible immediately upon request. When an erasure request is received, we will delete all data that we are not legally obligated to retain and will confirm the outcome to you in writing.
You have the right to object to certain types of data processing, including processing carried out for direct marketing purposes. If you wish to stop receiving any optional communications from us, you may opt out at any time by contacting our support team. Your objection will be recorded and acted upon promptly, and it will not affect your ability to continue using your 65jili account for the purposes you originally registered for.
If you have any concerns about how 65jili handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers to the most common questions from Filipino players.